Sandmann, Werner:
Realistic Modelling of Call Centers with Cross-Connections and Skill-Level Based Routing
.
In: CRORS (Veranst.):
11th International Conference on Operations Research
(KOI 2006, Pula, Croatia, 27-29 September).
2006.
Institution: Professur für Informatik, insbes. Kommunikationsdienste, Telekommunikationssysteme und Rechnernetze
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